We aim to ensure fast and safe delivery for all orders placed on https://shopthogai.com/.

1. Delivery Timeline

• Standard delivery time: 10-15 business days.
  
• Delivery times may vary depending on location or courier availability.
  

2. Shipping Charges

• Shipping fees (if applicable) will be displayed during checkout.
  

3. Order Processing

• Orders are processed within 24–48 hours of confirmation.
  
• Orders placed on weekends or holidays will be processed the next business day.
  

4. Tracking Information

• Tracking details will be shared via email or WhatsApp once the order is shipped.
  

5. Delivery Attempts

• Our courier partners will attempt delivery up to two times.
  
• If undelivered, the package may be returned to us, and reshipping charges may apply.
  

6. Damaged / Tampered Packages

If you receive a damaged or tampered package, please:

• Take photos and videos immediately
  
• Contact us within 24 hours
  
  Email: Info@shopthogai.com
  
  Call Us: 9935499969