We strive to offer you the best shopping experience. If you face any issue, please review our Return & Refund policy below.
1. Return Eligibility
We accept returns only for damaged or defective products.
Returns are valid within 5 to 7 days of delivery.
Conditions for return:
- Product must be unused, unwashed, and in original condition.
- Original packaging must be intact.
2. What Cannot Be Returned
- Products damaged due to customer mishandling
- Used or worn products
- Wrong size/color chosen by customer (no replacement unless defect)
3. Return Process
To initiate a return:
- Take clear photos/videos of the damaged product.
- Contact us within 5 to 7 days of receiving the order.
Email: Info@shopthogai.com
Mobile: 9935499969
Our team will verify the issue and arrange a pickup if approved.
4. Refund Process
- Refund will be issued after we receive and inspect the returned item.
- Refund method: original payment mode.
- Refund processing time: 5 to 7 business days after approval.
5. Replacement
If available, we can provide a replacement instead of a refund for defective items.
